Frequently Asked Questions
Pricing, scheduling and service questions. For lawn advice, see our Lawn care guide.
Service and Scheduling
Q: What is included in a standard visit?
A: Mowing, edging, string trimming and a full blow-off of driveways, walks and other hard surfaces. We also double-check your gate latch before we leave, move packages out of public view, and text you photos if we notice lawn or irrigation issues. ↑ Back to top
Q: How is the mowing schedule managed?
A: We use fixed, neighborhood based routes so your service day stays consistent throughout the season. Visits run Monday to Saturday, 7 AM to 8 PM. ↑ Back to top
Q: Do I need to be home for my service?
A: Not at all. As long as we have access to your property, we can complete the work while you are away. ↑ Back to top
Q: How do you handle gated communities?
A: We regularly service gated neighborhoods. Simply provide the gate code or access instructions during sign up. ↑ Back to top
Q: What is your weather and rain policy?
A: In the event of heavy rain, we automatically shift your service day by 24 hours to protect your turf from soil compaction and ensure quality results. ↑ Back to top
Q: What else do you offer besides mowing?
A: Core aeration, bush and hedge trimming, sod, mulch, weed control, tree rings and heavy leaf cleanup, for weekly and biweekly customers. Add-on services are priced separately. See all services. ↑ Back to top
Q: How can I contact the owner?
A: For direct support, call or text our office at (832) 404-3736. ↑ Back to top
Pricing and Payments
Q: How is service priced?
A: Standard residential lots up to 0.50 acres are $50 per visit. Lawns over 8 inches are $100. One time service requests start at a $100 minimum. Our recurring rates are flat, so your billing stays consistent and predictable. ↑ Back to top
Q: Do I pay anything up front?
A: No. There's no charge until your first mow is complete. ↑ Back to top
Q: Why are on site estimates unnecessary?
A: For mowing, we use a lot size based pricing model. This removes the need for manual estimates and helps keep our operating costs, and your prices, low. Add-on services are quoted separately. ↑ Back to top
Q: What payment methods are accepted?
A: Invoices are sent by email when a visit is complete. You can pay by Zelle, ACH transfer, or by card through Stripe. We prefer Zelle or ACH for same day reconciliation, and we never see or store your card details. ↑ Back to top
Q: Are there any hidden fees?
A: No. We don't require long term contracts, and our service runs on a flexible, recurring cycle. Add-on services are priced separately. ↑ Back to top
Q: What is the policy for overdue invoices?
A: A $10 late fee applies to invoices unpaid after 14 days. To maintain route efficiency, service may be suspended for outstanding balances. ↑ Back to top
Security and Reliability
Q: How is property security, such as gates, managed?
A: We enforce a strict Gate Protocol: if our team opens a gate, they physically verify that it is latched and locked before leaving. ↑ Back to top
Q: What is your pet safety policy?
A: Pets should stay indoors or leashed during service. We send an automated text when we arrive so you have a moment to secure your pets. ↑ Back to top
Q: How do I verify that the work was completed?
A: Each visit includes a Completion Pack, sent by text or email, with time stamped photos of your curb, gate and finished lawn. ↑ Back to top
Q: Is this a contractor network?
A: No. We are an owner operated business, and every property is serviced by our own in house team using our own equipment. ↑ Back to top
Technical Standards
Q: Do you use herbicides?
A: Weed control starts with hand removal. When it's necessary, we spot-treat with herbicide, applied with a backpack sprayer. We don't apply insecticide. ↑ Back to top
Q: How tall do you mow?
A: We generally mow at 3 to 4 inches. Taller grass shades the soil, which helps in Texas summer heat. Texas A&M AgriLife's range for St. Augustine is 2 to 4 inches. ↑ Back to top
Q: How do you address struggling lawns?
A: Many local lawns struggle with heavy clay, which packs down and sheds water instead of soaking it in, so less reaches the roots. Core aeration and compost open up the soil. They're add-ons for weekly and biweekly customers. See core aeration. ↑ Back to top
Q: What are the benefits of aeration and compost?
A: Aeration pulls small plugs out of the clay so water and air can reach the roots. We then spread compost, which settles into the holes and works down toward the roots. Compost is a separate add-on, priced by your yard size, and aeration is best in spring and early fall. ↑ Back to top
Q: Why is equipment sanitized between lawns?
A: We sanitize our equipment between lawns to prevent cross contamination of lawn diseases like Brown Patch. ↑ Back to top
Asset Management
Q: What defines a Managed Asset tier?
A: This tier is for properties requiring specific compliance protocols. These services involve additional documentation, security checks and reporting, which requires extra administrative time. ↑ Back to top
Q: How is proof of service handled for compliance?
A: Each visit includes a verification package with multi angle photos and site identifiers, to support your records and audits. ↑ Back to top
Q: Do you provide services for vacant properties?
A: Yes. We offer scheduled bi weekly maintenance to help vacant properties stay ordinance compliant and avoid potential municipal fines. ↑ Back to top
Q: Why are Monthly and One Time services priced differently?
A: One time or infrequent services often require significantly more labor to bring a property back up to standard compared to properties maintained on a consistent monthly cycle. ↑ Back to top
Q: Can I set up automated billing?
A: Yes. We provide professional invoices per service or month, and we prioritize Zelle or ACH payments to keep your accounting process streamlined. ↑ Back to top